Physicians are making more errors in billing practices as they struggle to adapt to changes in the insurance industry. Patients are suffering as a result. Episode 3 discusses a scenario where a patient is subjected to inappropriate debt collection efforts caused by the physician's billing error. Listen to find out what happens if a physician seeks to collect money that is supposed to be billed to the insurance company rather than the patient. You may be surprised to find out that the patient can get the harassment to stop, be compensated for the harassment and have all of their attorney fees and court costs paid for by the physician and debt collectors.